At this time, we are only provide refunds for products determined to have arrived damaged. As a small business, we are unable to provide gift refunds, product exchanges or refunds for any reason other than damage.

To be eligible for a return, your item must have arrived damaged or deffective at the fault of the manufacturer or shipper. Your items must be unused and in the same condition that you received it. It must also be in the original, undamaged packaging.

Several types of goods are exempt from being returned. Goods such birdseed and bird food, as well as nectar products are excluded.

 

Damaged Goods / Shipping Errors

To be refunded for damaged goods or missing parts that were the fault of the shipper or the manufacturer, we must be notified immediately. We must be notified within 7 business days of the item being shipped.

Please email us at info[at]nesthollow.com

For goods that arrived damaged, it is our policy to review images and coordinate with our manufacturers to reship the item to you at no charge. Hold on to the damaged product for at least 10 business days in case UPS needs to pick up the damaged item.

For goods that arrive with missing parts, some of our manufacturers want to handle this directly. In the event that your item is missing a piece, we will help you coordinate with the manufacturer to resolve the issue.

Wrong address errors:

Shipping errors on our end will be resolved as quickly as possible.

If you entered the incorrect address, let it be known that we are not responsible. However, we will try to work with you, if it is in our power to do so, to help you get your order. Any charges from the carrier to fix the situation or locate your package are not our responsibility.

Incorrect Items Received

If you received an incorrect item, please notify us immediately (within 5 business days of arrival). We will work with you and reship the correct item via UPS ground at our expense. The incorrectly received product will need returned, and we will take care of that.

Please notify us if you received an incorrect product by emailing us at info[at]nesthollow.com.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info[at]nesthollow.com.

We only replace items if they are defective or damaged. We do not allow exchanges at this time.

Gifts and Exchanges

Unfortunately at this time, we do not provide gift returns or exchanges. We hope to provide this in the future as our business grows.

To return your product, we will provide you shipping information as well as a shipping label if your item qualifies for return.

In some cases, you will be responsible for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Need Help?

Contact us at info[at]nesthollow.com for questions related to refunds and returns.